Accessibility

The Truth does not control any on-site parking for guests. Accessible Parking is available at the various parking lots and parking garages in the area. Check back in for more details as we draw closer to opening in October.

Accessible tickets are available for purchase online at LiveNation.com. At this time, our box office is unable to accept ticket orders by phone, so all ticket purchases must be completed through our website.

Accessible tickets are reserved for fans with disabilities and their companions to help ensure these seating options remain available for those who need them. We kindly ask that guests only purchase accessible tickets when they require these accommodations. Orders that do not meet these guidelines may be subject to cancellation.

To find tickets in the Accessible Seating Area of The Truth, select the Filters icon in the upper-right corner of the page displaying available tickets. For reserved seated shows, your seat location will be displayed once you select a ticket.

For additional information about purchasing accessible seating through Ticketmaster, click here.

All entrances to the The Truth are accessible. 

Assistive Listening Devices (ALDs) technology in The Truth is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see a Guest Services member to get a receiver.  A photo ID is required in exchange for a device.  

Apple App Store. Google Play Store to download the app.

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at accessibility@thetruthnashville.com at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas.

For real-time updates during your visit, please check our social channels: https://www.instagram.com/thetruthnashville/

The Truth takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, The Truth cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. 

The Truth is a KultureCity™ Certified Sensory Inclusive Venue. Please visit guest services near the front doors for more information. Our sensory bags are designed to support various sensory needs in both adults and children. To check out a sensory bag, visit guest services. Sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

For more information, please visit kulturecity.com.

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us at 615.933.5600 or email accessibility@thetruthnashville.com prior to your visit for more information.

All restrooms at The Truth are accessible. In partnership with Aunt Flow, all restrooms at The Truth offer freely accessible period products. 

At The Truth, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.