The Truth's Frequently Asked Questions

440 Chestnut Street Nashville, TN 37203. If you're arriving via rideshare, use 578 Hagan Street for our dedicated pick-up and drop-off point in the neighborhood

We can't wait to bring live music to Wedgewood Houston! Visit our Shows page to see what shows are headed to The Truth.

Interested applicants can visit our careers page to stay up to date on any and all employment opportunities

Bags up to 12" x 6" x 12" are allowed in the venue. All bags will be searched prior to entry.

We do not have any parking affiliated wtih the venue but there are plenty of paid lots nearby. You can pre-purchase your spot HERE

Our designated drop-off and pick-up point is 578 Hagan Street.

• Bags up to 12"" x 6"" x 12"" are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
• Non-professional digital and film cameras (Pocket sized, point & shoot, no removable lenses)
• Empty, plastic refillable water bottle (Must be non-glass and non-aluminum)

• All bags larger than 12” x 6” x 12”
• Hydration packs
• Professional cameras with detachable lenses or cameras with lenses that extend 1"" or more
• GoPro’s or Video recording devices
• Audio recording devices
• iPads or tablets
• Selfie Sticks
• Drones
• Camping, lounge or tri-fold chairs
• Soft or hard side coolers
• Wagons or strollers
• Alcohol or illicit substances
• Glass, metal, cans (regardless of contents)
• Knives, guns, mace, pepper gas or any other item deemed a potential weapon
• Fireworks or other incendiary devices
• Chains or spiked jewelry
• Any signs, banners or flags larger than 8.5X11
• Laser pointers
• Glow sticks
• Animals (except ADA approved service animals)
• Scooters
• Umbrellas of any kind
• Noise makers
• Metal water bottles
• Any liquids
• Outside Food
• Sharpies or permanent markers
• Any other item that may pose a threat to other guests, staff, or performers
• Any item deemed to be dangerous by the Venue General Manager or Law Enforcement Officer
• Guests are not permitted to check prohibited items in at coat check, with security or the box office.

Left something behind? File a claim HERE for your lost item. All Lost & Found items will be held at The Truth for two weeks following the date of every event. 

The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and will not be allowed in. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras, please check back for the show you will be attending to ensure that cameras will be allowed. 

Signs larger than 8.5" x 11" (the size of a standard sheet of paper) are not permitted into the venue.

The Truth does not allow weapons of any kind on our property. The venue will not secure weapons.

Re-Entry is not permitted at The Truth.

Coat check is available year round. Coat check is guaranteed for guests who purchase in advance. Walk-up coat check is available on a first-come, first-served basis and subject to capacity

No. We welcome all ages unless the event page indicates otherwise. Children two and under do not require a ticket but must sit on a parent's lap. Please note that strollers are not permitted into the venue. For the latest details on age restrictions, please visit our upcoming events page, choose the show you're interested in, and click on the 'More Info' tab.

The Truth is a fully cashless venue. All main concession and merchandise stands accept Visa, MasterCard, Discover and American Express card payment types. 

If a purchase you made during your visit to The Truth, including food & beverage or merchandise appears higher than expected, it may be due to a temporary authorization hold. Final charges typically update within 72 hours of your visit.

If your transaction still appears incorrect after 72 hours, please contact our Guest Services Team at info@thetruthnashville.com. We'll be happy to investigate and help resolve the issue.

To help us review your request as quickly as possible, please include:

• A brief description of the issue, the date of your visit, and copy of your receipt, if available.

A member of our team will review your inquiry and may ask for additional information.

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

All Access passes or Backstage Passes are not available for purchase. Visit www.livenation.com to view any VIP packages that may involve a meet-and-greet or additional access. The venue box office does not sell any meet and greet, backstage, or venue passes.

Not yet. We are still under construction. Stay tuned for box office hours coming soon. 

Mobile Ticketing - Your phone is your ticket! That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. For more information on mobile entry click here. Phone troubles? Email thetruthboxoffice@livenation.com.

The GA floor transforms between standing-room and reserved seating depending on the show. Most of The Truth’s shows are general admission on the first floor and seating on the upper levels unless otherwise specified on the show's event page. Accessible seating can be purchased at livenation.com. For more accessibility information, click here.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form.

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets

• Finding tickets in your account

• Mobile ticket or barcode issues

• Ticket transfers

• Ticket resale

• Refunds

• Exchanges

• Presale codes

• Account access and login issues

• Accessible and companion tickets

• Upgrade inquiries

• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at info@thetruthnashville.com

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

VIP details are not sent by the venue. If your event is within 24 hours and you still haven't received your VIP email, please contact the official VIP provider. 

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

The only difference is size. Boxes hold 2-4 people while suites hold 8.

Fast Lane enters at the time of doors before General Admission.

No. VIP always takes priority over venue amenities.

Follow on site signage and direction to enter the Fast Lane.

Vinyl Room usually opens an hour before doors.

Anyone with a 200 level ticket has access to Harlans.

The Truth strives to make our venue and live experiences inclusive and accessible. To learn more about our accessibility accommodations, please visit the accessibility section of our website.

For additional questions, please email us at accessibility@thetruthnashville.com or call us at 615.933.5600.

Yes. Our accessible seating areas can reach capacity early and may vary by show. Our accessible section in General Admission is on the main level on a raised platform with a ramp leading up to the platform. In our mezzanine area, various accessible seated sections are located throughout, and all are accessible with elevator access. For specific questions about accessible seating, please reach out to accessibility@thetruthnashville.com.

Yes. You are allowed to bring one companion into accessible seating areas with you. If you purchase tickets to accommodate a wheelchair, we will give your companion a folding chair.